Delete your account

Delete your account in the app

Open the Intera app, go to Settings, tap “Delete my account” at the bottom and confirm. This works for students and coaches. Your account closes straight away and you are signed out.

Delete your account without the app

If you no longer have the app, email joinintera@gmail.com from the address on your Intera account with the subject “Delete my account”. We may ask you to confirm it is you. We will delete your account within 30 days and tell you when it is done.

What we delete

When your account is deleted we remove or blank the details that identify you:

• Your name, email address, password and any Google or Apple sign-in link
• Your profile photo and country, and the photo and files themselves
• The messages you sent, and any files you attached to them
• Your student profile, interests, saved coaches, journey progress and Ask Intera questions
• A coach’s profile, introduction, experience, education, expertise and availability
• Comments on reviews you wrote, and notes on your bookings

Coaches stop appearing in the app straight away.

What we keep, and why

We keep a record of bookings, payments and payouts, because the law requires us to keep financial records and because the other person in each booking is entitled to theirs. Once you delete your account these records no longer carry your name, email or any other detail that identifies you.

Our payment provider, Stripe, keeps its own records of payments and payouts under its legal obligations. Reports made about a user for safety reasons are also kept.

If you are a coach

Deleting your account means you can no longer sign in to the app. If you are still owed money for completed sessions, email joinintera@gmail.com before you delete so we can arrange payment first.